Terms and Conditions

1. Acceptance of Terms

By accessing or using the Grocery247 website, mobile application, or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

Grocery247 provides an online platform where users can browse, select, and purchase groceries and related products for delivery or pickup. We strive to ensure the accuracy of product information, but we do not guarantee the availability of all products at all times.

3. Account Registration

To use certain features of Grocery247, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Ordering and Payment

By placing an order through Grocery247, you agree to pay the specified price for the products, including any applicable taxes and fees. Payment methods may include credit/debit cards, electronic funds transfer, or other methods as made available by Grocery247. All payments are processed securely.

5. Delivery and Pickup

Grocery247 offers delivery and pickup options for your convenience. Delivery times may vary depending on location and order volume. We will make reasonable efforts to ensure timely delivery, but we do not guarantee specific delivery times. You are responsible for providing accurate delivery instructions and ensuring someone is available to accept the delivery. In case of pickup, you agree to collect your order within the specified timeframe.

6. Product Availability and Substitutions

While we strive to maintain accurate product listings, availability may vary and certain items may become unavailable after you place your order. In such cases, we may substitute a similar product of equal or greater value with your consent. You have the option to accept or reject substitutions at the time of delivery or pickup.

7. Returns and Refunds

If you are dissatisfied with a product for any reason, please contact us within 1 Day of receiving your order for assistance. We may offer refunds, replacements, or credits at our discretion, depending on the circumstances. Please refer to our Returns and Refunds Policy for more information.

8. User Conduct

You agree to use Grocery247 for lawful purposes and in compliance with all applicable laws and regulations. You may not use our services to engage in any illegal, fraudulent, or unauthorized activities. We reserve the right to suspend or terminate your account if we suspect any violation of these terms.

9. Intellectual Property

All content and materials available on Grocery247, including but not limited to text, graphics, logos, images, and software, are the property of Grocery247 or its licensors and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from Grocery247 without prior written permission.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information. By using Grocery247, you consent to the collection and use of your information as described in our Privacy Policy.

11. Modifications to Terms

Grocery247 reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website or mobile application. It is your responsibility to review these terms periodically for changes. Your continued use of Grocery247 after the posting of any modifications constitutes acceptance of those changes.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any dispute arising out of or relating to these terms shall be resolved exclusively in the courts of Pakistan.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at support@grocery247.pk.